Shipping policy

Because your confidence begins the moment you place your order.

At SAWA Style, we don’t just deliver modest fashion, we deliver peace of mind. From our warehouse to your wardrobe, here’s everything you need to know.

1. Where We Ship

We currently ship across the United Kingdom only 🇬🇧

We’re working hard to expand globally in the future — stay tuned.

2. From Our Store to Your Door

Each order is handled with love and precision.

▪️ Estimated delivery window: 6–14 business days from the day you place your order.

3. Shipping Cost

• Shipping fee: Calculated at checkout based on your location and order size

• Free shipping on all UK orders over £80

We work closely with our shipping partners to keep your costs low and transparent.

4. Tracking Your Parcel

Once your order is packed and ready to ship, you’ll receive an email with your tracking link.
This link allows you to follow your parcel’s journey — from dispatch to delivery.

Can’t find your tracking email? Reach out to us anytime and we’ll resend it with care.

5. Delayed Deliveries

We understand how exciting it is to receive your pieces — and we’re here if something’s off.

If your parcel hasn’t arrived within 14 business days, please contact us so we can follow up with our courier partners and ensure everything is on track.

If your parcel is marked “delivered” but not received, we may request confirmation from the local delivery office or courier to support our investigation to help us process your replacement or refund.

We’ll always handle delays with care and clarity.

6. Address Accuracy

Please double-check your address during checkout.

If a package is returned due to an incomplete or incorrect address, we may ask you to cover redelivery costs. Our team will notify you right away if this happens.

7. Questions or Special Requests?

We’re always here for you: 📩 Customerservice@sawastyle.com or visit our FAQ page.

Let us know if you need help with delivery, tracking, or timing — we’ll guide you every step of the way.

At SAWA Style, shipping is more than just logistics.

It’s the beginning of your journey. And we’re honored to be part of it.

Always modest, always elegant — always SAWA.

7- FAQs

Because your comfort and confidence always come first, we've gathered the most frequently asked questions to make your experience smoother, clearer, and more empowered.

Orders

How do I place an order? Browse our collection, choose your items and preferred size, then head to checkout. You can order as a guest or create an account for faster future checkouts. Once your payment is completed, you’ll receive a confirmation email with your order details.

Can I cancel or change my order after placing it? Orders are processed quickly to ensure fast delivery, so changes or cancellations may not be possible. Please contact us immediately at customerservice@sawastyle.com. If the order has already shipped, you'll need to follow our return policy.

What if I didn’t receive an order confirmation? Check your spam/junk folder first. If it’s not there, email us with your full name and any details you remember. We’ll confirm your order for you.

An item is missing from my order — what should I do? Check your packaging and invoice first. If an item is missing and not marked as out of stock, please contact us within 48 hours with an unboxing video and photo of the package.

Shipping & Delivery

Where do you ship to? Currently, we ship within the United Kingdom only. We’re working on expanding to more countries soon.

How long does shipping take? Our delivery time is 6–14 business days. This includes processing and transit. You will receive a tracking link once your order ships.

How much is shipping? Shipping is calculated at checkout based on your order and address. We may offer free shipping promotions, so keep an eye out!

Can I track my order? Yes. Once your order is dispatched, you’ll receive an email with a tracking number. If you have an account, you can also check the status in your order history.

What if my order is delayed or marked delivered but I didn’t receive it? If tracking shows "delivered" but you haven’t received the package:

Please check with neighbors or your local delivery office
We require an official non-receipt confirmation letter from your local post office to proceed. For delays beyond the estimated 14 days, contact us and we’ll help investigate.

Returns & Exchanges

What’s your return policy? We accept returns within 14 days of delivery for eligible items. Items must be: Unworn, unwashed, with tags and original packaging, free of perfume, makeup, deodorant, and signs of wear

Non-returnable items include:

Sale, discounted, and clearance items
Accessories (for hygiene reasons)
Items marked "Final Sale"
Returns without approval or documentation

For further details you can check our Return & Exchange Policy.

How do I start a return or exchange? Email us at customerservice@sawastyle.com with:

Full name
Order number
Item(s) to return/exchange
Reason
Clear photos (if damaged or incorrect) We’ll guide you step by step.

Who covers return shipping?

Customer covers return cost for size or style changes
SAWA Style covers shipping if the item is faulty or incorrect (photo/video proof required within 48 hrs)

When do I get my refund?

Allow 3–7 business days for us to process returns
Refund appears in 5–10 business days depending on your payment provider

Products & Sizes

Do you have a size guide? Yes! Every product page includes a size chart. If you're unsure, contact us for personalized help.

Will you restock sold-out items? Some items are restocked based on demand. Use the "Notify Me" button or follow us on Instagram @sawastyle.uk to stay updated.

Where can I find care instructions? Each product page includes care details under "Fabric & Care." Always check the label and page notes before washing.

Payments & Gift Cards

What payment methods do you accept? We accept:

Visa, Mastercard, Apple Pay, Google Pay
PayPal
Stripe, Wise, and Payoneer for international transactions

Do you offer gift cards? Yes! Our digital gift cards never expire and can be redeemed anytime. They make the perfect thoughtful gift.