We accept returns and exchanges on eligible items within:

▪️ 14 days from delivery

We kindly ask you to submit your return request within 14 days of receiving your order using our return portal.

To keep the experience fair and beautiful for all women in our community, items must be:

•  Unworn and unwashed

•  Free from perfume, makeup marks, deodorant, or signs of wear

•  With all original tags attached and packaging (zipper bag)

•  In the same condition in which they were received

If an item is returned used or without original tags, we may not be able to accept it.

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Sale / Discounted items / Eid sale / Black Friday / Clearance day
• Accessories (if added later to your catalog)
• Items marked as “Final Sale”
• Any item returned with odours, stains, or damaged tags
• Any return that does not follow the return process outlined in this policy.

If you’d like to exchange your item, we’re more than happy to help, you may request an exchange directly through our return portal.

You may exchange your item for:

    •  A different size (if available)

    •  A different color (if available)

    •  Store credit (valid for 6 months)

If the item you want to exchange for is out of stock, you will receive store credit or a refund (your choice).

Simply reach out to us, and we’ll guide you step-by-step.

 If Your Order Arrives Damaged or Incorrect

We deeply apologize if this happens — your experience matters to us.

If you receive:

    •  a damaged item

    •  a faulty item

    •  or an incorrect order

Please submit your return request within 48 hours through our return portal and upload clear photos or videos showing the issue and shipping label.

If Your Order Is Missing An Item Or Shows “Delivered” But Wasn’t Received:

Please submit your request through our return portal and provide:

•  An unboxing video if an item was missing

•  An official non-receipt confirmation letter from your local post office "If marked delivered"

We will take full responsibility and cover all return or replacement shipping costs.

 •  For change-of-mind returns/ size doesn’t fit / not your style, the customer is responsible for return shipping costs.

 •  For faulty or incorrect items, SAWA Style will cover the full cost of the return.

For faulty or incorrect items, photo or video proof must be submitted within 48 hours through the return portal.

Refunds are always issued back to your original payment method at checkout.

Once processed, refunds may take 5–10 business days to appear in your account depending on your bank or payment provider.

How to Start a Return:

Start your return or exchange through our return portal:

Enter your order number and email address, then follow the simple steps provided.
Once submitted, your request will be reviewed and processed in line with our policy.

1. Submit your return request through the return portal

2. Wait for approval confirmation

3. Ship your item to the provided return address

4. Once received and inspected, your refund will be processed

We reserve the right to reject returns that do not meet the conditions outlined in this policy.

This policy doesn’t affect your legal consumer rights and aligns with your rights under the UK Consumer Contracts Regulations 2013, it simply aims to keep the experience fair, transparent, and supportive for every woman in our SAWA community.

We’re always here for you: 📩 Customerservice@sawastyle.com or visit our FAQs page.

At SAWA Style, we’re always sawa — always welcome, always celebrated.